Our Terms & Policy
LINA TRAN STUDIO is appointment only. We value our guests and artists time, we kindly ask you to follow our policies and terms of service.
Please familiarize yourself with our location HERE and prepare for Torontos' traffic
A valid credit card and booking fee is required to secure your appointment. All booking fees are final and are non-refundable.
*HST not applied to booking fees but to completed appointment
Lina Tran Studio understands that unforeseen emergencies do happen, we reserve the right to enforce our cancellation policy when it happened on one or more occasion. All payments will be forfeited, for no-shows or no notice, a 100% service charge will incur. Please allow 72 hours (3 business days, we are closed Mondays) notice when cancelling your appointment.
Please call or text as soon as you know you cannot make your appointment. Cancellation and missed appointments leave gaps in the stylists' schedules that cannot be filled without timely notice and prevent us from being able to accomodate other guests waiting for appointments. As a courtesy, we send a confirmation email or SMS 48 hours before your scheduled appointment. However, if we are unable to reach you, please remember it is your responsibility to remember your appointment dates and times to avoid missed appointments, late arrivals, and a cancellation fee.
In a case where you are unable to attend to the agreed appointment time, a new booking fee is required to book a new appointment. No changes can be made 8 hours prior to the appointment.
Due to the nature of our services, once a treatment has been carried out we do not offer any refunds.
✦ Right to refuse service:
We reserve the right to refuse our services to anyone demonstrating aggressive or inappropriate behavior towards guests or staff members.
All cosmetic tattoo treatments are considered a multiple-step process. Healed results will vary for each client. Although we give our best efforts to provide you with quality service, we cannot guarantee results. Many factors can result in a less than desired outcome, and we cannot control how an individual's skin heals. In order for your brows, lips, and/or lash line to look their very best, it is crucial to follow all pre-care restrictions and aftercare instructions. These instructions are given to limit bleeding and skin sensitivities during the service. If the instructions are not followed, expelling of the pigment can occur and lead to poor results.
✦ Arriving late:
Late arrivals can impact your service plans, and unfairly delay the appointment start times of the following guests. We reserve the right to cancel the appointment if you arrive more than 15 minutes into the appointment, and in this situation all payments will be forfeited. Your included follow-up will be debited, and an additional booking fee will be required to reschedule your appointment if you arrive late.
✦ Waived Consultations:
If on the day of the treatment we find that you are not in line with our philosophy (shape, placement, colour, natural and no-makeup look), have undisclosed allergies, or have undisclosed medical contraindications, the full treatment fee will be forfeited. Please book a consultation here
✦ Consent Forms:
Forms must be filled out prior to your appointment, otherwise the treatment cannot proceed and the booking fee will be forfeited.
✦ Included Follow Up Session:
New service packages include an initial, and a follow up appointment. This appointment must scheduled within the suggested window following your first appointment. If you need to book it after the window, it is no longer an included follow up and will incur an additional charge. Healing is unpredictable, and we encourage clients to come for the 2 sessions as scheduled. If additional touch ups are needed, fees will apply.
✦ Returning Future Refresh Session:
If you are a returning client of ours and you need to schedule a touch up appointment, you can call, text or email us. You can also book using our online scheduling system. Touch up price is calculated using the duration from your last paid appointment. This appointment does not include a follow up session.
✦ Existing Brow/Lash Line/Lip Tattoos:
We are selective when working over other tattoo artists' work. We request that you email us clear photos of your brows, lash line, or lips for approval (firstname.lastname@example.org) prior to booking to confirm your eligibility for a treatment. Please allow 1-2 business days for a response. If for any reason you scheduled an appointment without approval from our team, your booking fee will be forfeited.